Frequently Asked Questions

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Yes! If you have expenses you would like to claim, you would have to confirm this with your agency first to ensure they have offered to pay you expenses, so we can include this in your pay?

In this market most umbrella companies do charge a joining fee, and sometimes a leaving fee. Here at Swan payroll, you will be happy to know we do not charge a joining fee or leaving fee.

You can claim sick pay if the contractor meets certain criteria. Firstly, a contractor must have been on sick leave for 4 consecutive days which includes weekends. That means if a contractor is on sick leave from Friday through to Monday, they are eligible for sick pay.

Yes, we must pay taxes in the UK. The only fee the umbrella company take would be the margin fee, which can be found on the payslip.

Every day payroll

Monday - 10am, 1pm & 4pm

Tuesday - 10am, 1pm & 4pm

Wednesday - 10am, 1pm & 4pm

Thursday - 10am, 1pm & 4pm

Friday - 10am, 1pm & 4pm

Once you have completed your onboarding, and contracts have been submitted to your agency, we then email you with instructions of your login, username, and login password. 

When you login into your online portal, you will then be able to see all your payslips in one place.

The best way to get in touch if you have an issues with your pay, payslips, pensions, holiday pay, and expenses, would be to email the payroll team at: Payroll@swanpayroll.co.uk.

If you are looking to refer over any new business, please email us at: info@swanpayroll.co.uk.

If you want to submit a timesheets, you must submit it to your agency in order to avoid delay in your pay. Make sure you keep copy's at all times.